1. Product Advisory

• Our supplements (Cell Radiance Capsules, Glow Shots) are wellness products, not medications.

• Ingredients (NMN, sulforafaan, bioflavonoïden) are scientifically studied but results may vary.

• Consult your physician before use if pregnant, nursing, or under medical treatment.

2. Order Process

• All orders are placed via email/phone consultation.

• Orders confirmed only after:

  • Completed wellness questionnaire

  • Payment verification

  • Shipping address validation

3. Payment & Pricing

• Invoices sent via email (bank transfer/PayPal).

• Prices in EUR (excl. applicable taxes for international orders).

• Full payment required before production/shipping.

4. Shipping & Handling

• Production Time: 5-7 business days after order confirmation.

• EU Shipping: 3-5 business days via DHL Express.

• Global Shipping: 7-14 days (customs fees not included).

5. Returns & Refunds

• Unopened products: 30-day return window (customer covers return shipping).

• Defective items: Email science@luminaé.com for replacement.

• Personalized regimens: Non-refundable due to custom formulation.

6. Data Privacy

• Wellness questionnaires stored encrypted and used only for:

  • Order fulfillment

  • Personalized recommendations

  • Regulatory compliance

• Never shared/sold to third parties.

7. Liability

• LUMINAÉ is not liable for:

  • Misuse or improper storage of products

  • Allergic reactions (full ingredient lists provided)

  • Customs delays or fees

8. Intellectual Property

• All product names, formulations, and branding are copyrighted.

• Unauthorized duplication/resale is prohibited.