1. Introduction

At LUMINAÉ (“we,” “our,” or “us”), we prioritize your privacy. This Privacy Policy explains how we handle your personal information when you contact us for product inquiries, consultations, or orders via email/phone. We do not operate an online store – all transactions are conducted through direct communication channels.

2. Information Collection

We collect only essential information through:

Direct Communications:

• Contact details (name, email, phone number)

• Shipping/billing addresses

• Wellness preferences and product interests

• Correspondence history

Automated Data:

• Call logs (date/time/duration)

• Email metadata (sender/recipient/timestamps)

3. How We Use Your Information

Your data enables us to:

• Process manual orders and arrange shipments

• Provide personalized product recommendations

• Respond to inquiries and offer customer support

• Maintain records for regulatory compliance

• Improve our services through consultation analysis

4. Data Sharing Practices

We may disclose information to:

• Shipping providers (DHL, FedEx) for delivery purposes

• Payment processors only when facilitating bank transfers

• Legal authorities if required by law

We never sell or share your data for marketing purposes.

5. Data Security Measures

We protect your information through:

• Encrypted email communications

• Secure document storage systems

• Limited staff access to sensitive data

• Regular security audits

6. Your Rights & Choices

You may:

• Request access to your personal data

• Ask for corrections to inaccurate information

• Withdraw consent for data processing

• Delete your contact history (where applicable)

Submit requests to: privacy@luminaé.com

7. Policy Updates

We will notify you of significant changes via email or website notice.

8. Contact Information

For privacy concerns:
Email: privacy@luminaé.care 
Mail: LUMINAÉ Privacy Officer